The quality assurance and governance system for CQC-registered care services in England. It watches what has to happen, shows you where you’re exposed, gives every finding an owner — and holds the proof when an inspector asks.
Built inside a CQC-registered nursing home in Surrey, and used there every day.
No card needed to sign up.
A DoLS expiry, caught automatically — not found on inspection day.
Flagged automatically from the DoLS Tracker — lapses in 6 days. Owned by S. Whitfield, registered manager.
The governance layer for a care service — the quality assurance work a registered manager is responsible for, run as a system instead of a memory, a diary and nine spreadsheets.
It doesn’t replace the system you record care in. No eMAR, no care plans, no daily notes, no rostering — those stay exactly where they are, and this sits over the top of them holding the governance side.
Not a folder of policies. The four things a registered manager needs to know before the day starts — and the evidence to back each answer up.
Every one of CQC’s 34 quality statements is graded on the evidence behind it — strong, adequate, thin, or nothing recorded — with the dated facts it was graded from sitting underneath. The regulator’s wording is quoted as published, never paraphrased. And it won’t give you a flattering number: a statement propped up by policy documents rather than real practice is capped until that changes.
It reads your own records for the patterns nobody has time to look for. The same incident type recurring on the same shift. A complaint past its acknowledgement window. A resident appearing three times in ninety days. And the one worth the subscription on its own: an audit that recorded “nothing found” in a month your own incident register disagrees with.
Checks from daily to yearly, sized to your service. Twenty-four of them answer themselves out of your registers, so nobody ticks a box the data already proves. Miss one of the rest and it doesn’t quietly vanish — it becomes an action with an owner and a catch-up deadline.
The evidence pack an inspector would ask for, filed by key question and kept current. A monthly governance report built from real aggregates. Your PIR, answered from what you have actually recorded — more on all three below.
Incidents, safeguarding concerns, complaints and audit findings all become the same thing: an action with a named owner and a real lifecycle behind it, not a tick box.
A risk tier by default — safeguarding is always red, no one can quietly downgrade it without saying why.
What you attach scales with the tier: a document for red, a note for the rest.
By a second person, always — the owner can never verify their own work.
Owner-only, every time, whatever the risk tier. The one hard bottleneck, by design.
Red requires a follow-up review; amber gets one by default. Only then is it verified effective.
The reporting a home actually has to produce — for the board, for CQC, for yourself — drafted honestly from real data, never invented.
Real aggregates only — actions, incidents, complaints, audits, staffing, the same facts the pattern detection uses. It never invents a number or fills a silent month with generic commentary. You edit and approve before it counts as anything; once approved, it’s frozen.
Verbatim regulator wording, sourced and dated, never paraphrased from memory. Each one is graded strong, adequate, thin or no evidence — and a statement backed only by policy documents, not real practice, is capped until it isn’t.
The real Provider Information Return question set, not a guess at what CQC might ask. Some answers compute themselves from your registers; the rest are drafted from your own records — and it says so plainly when there’s nothing to draft from, rather than inventing something plausible-sounding.
The library is organised by CQC’s five key questions. Pick one — these are the actual pages, with the actual wording.
14 pages filed under Safe, including:
This page sets out how [Home Name] protects people from abuse, neglect and avoidable harm, and provides the evidence an inspector needs on our safeguarding arrangements.
[Manager Name] is the home’s designated safeguarding lead.
The [bracketed details] fill in from your onboarding answers.
Ask a question and it answers out of your own records — which register, which page, which regulation, every time, so you can check it yourself.
What it will never do is tell you something isn’t reportable. It can raise a concern; it can’t close one down. That decision stays with you, which is where the regulations put it.
Name, registered manager, capacity, local authority, the clinical tools you already use. Everything downstream is written in your home’s own words.
Every standard page comes through with your details already in it. Nothing to generate, nothing to wait for. And nothing is marked reviewed until you say it is.
Keep the registers current and the rhythm does the remembering — what’s due, what’s slipping, what an inspector would find. Walk them through it live whenever they turn up.
£99/month for one home, or £899/year — a saving of £289.
Running more than one? £79 per home, per month — or £719 per home, per year.
No card needed to sign up — set your workspace up first, then get in touch to activate your plan.