Terms of Service
Last updated: 5 August 2026
Draft. These terms contain unfilled placeholders and have not been reviewed by a solicitor. They are not yet fit to bind a paying customer.
1. Who these terms are with
Compliance Workspace (“the Service”) is operated by [COMPANY NAME], a company registered in England and Wales (“we”, “us”). By creating an account or using the Service you agree to these terms on behalf of the care service you represent.
Questions about these terms: hello@[domain].co.uk.
2. What the Service is, and what it is not
The Service is a workspace for recording and organising the evidence a CQC-registered care service keeps: registers, evidence pages, recurring checks, actions and reports.
It does not tell you whether you are compliant. Nothing in the Service is regulatory advice, legal advice or clinical advice. Features that summarise or highlight patterns in your data — including any drafted report — describe what you have recorded. They do not assess the quality of your care, do not verify that what you have recorded is accurate, and do not predict any CQC rating or judgement.
You remain solely responsible for your regulatory obligations, for the decisions you take, and for the accuracy of what you enter.
3. Your account and your team
You are responsible for keeping login details secure and for the actions of everyone you invite. Tell us promptly if you believe an account has been compromised. You must remove access for anyone who leaves your service.
4. Your data stays yours
You keep all rights in the content you enter. We do not sell it, and we do not use it to train machine-learning models.
You can export a complete copy at any time from Settings, as spreadsheets and documents that open without this Service. We encourage you to take one periodically and keep it somewhere you control.
How we handle personal data, and the roles of controller and processor, are set out in the Privacy Policy.
5. Acceptable use
Do not use the Service to store data you have no lawful basis to hold, attempt to access another organisation's workspace, probe or disrupt the Service, or resell access without our written agreement.
6. Availability
We aim to keep the Service available and to give notice of planned maintenance, but we do not guarantee uninterrupted access and no service level is promised under these terms. Because your regulatory obligations do not pause when a website is down, keep an exported copy of anything you would need during an outage.
7. Fees
Where a subscription applies, fees and billing period are those shown at sign-up. We will give [NOTICE PERIOD] written notice before changing them.
8. Ending it
You may stop using the Service and close your account at any time. Export your data first — we are not obliged to retain it indefinitely after closure, and the Privacy Policy sets out the retention period.
We may suspend or end access where these terms are seriously or repeatedly breached, or where fees remain unpaid after reasonable notice. Except where you are in breach, we will give you a reasonable opportunity to export your data first.
9. Liability
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
Otherwise, and given section 2, we are not liable for regulatory outcomes, enforcement action, or decisions taken in reliance on the Service, nor for loss of profit, goodwill or anticipated savings. Our total liability in any twelve-month period is limited to the fees you paid in that period.
10. Changes to these terms
We may update these terms. Where a change materially affects you we will give reasonable notice by email or in the Service. Continuing to use it after that constitutes acceptance.
11. Governing law
These terms are governed by the law of [England and Wales / Scotland / Northern Ireland — confirm], whose courts have exclusive jurisdiction.